Ramp Agents, also known as baggage handlers or fleet service agents, are employed at airports and work within a larger team of airport ramp agents. They provide under-wing services to aircraft, act as marshals, set up and operate baggage and cargo management equipment, and adhere to strict occupational safety regulations.

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Ramp Agent Responsibilities:

  • Guiding aircraft to and from gates and backing them up for take-off.
  • Parking arriving and departing aircraft.
  • Placing chocks and cones around aircraft.
  • Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
  • Providing special handling of baggage, cargo, and mail, as required.
  • Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary.
  • Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system.
  • Performing cabin maintenance and cleaning services, including restocking the aircraft.
  • Operating ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary.
  • Reporting all equipment malfunctions to the appropriate supervisor/manager.
  • Complying with all airport authority and carrier security requirements

Our Airport Ramp Operations Course comes with an Internship option at Sharjah Airport (Sharjah Aviation) 

IATA – Airport Ramp Services Course Contents: 

  • Introduction to airport ramp services
  • How an airport works
  • Aircraft ground handling
  • Aircraft loading and unloading
  • Wide-bodied, containerized aircraft and dangerous goods
  • Catering
  • Other ground handling services
  • Airside safety
  • Security
  • Future in the industry

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Designed for

This course is recommended for

  • Fresher’s who wish to start a career in Airport Ramp Service
  • Ground Handling Agents
  • Recently appointed airport staff
  • Ramp Service Agents who wishes to get certified by IATA for career growth and promotions


  • Upon successful completion, you will be awarded Course Completion Certificate from Blue Ocean Training Academy,
  • Internship Certificate from Sharjah Airport

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