Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
As a flight attendant, your tasks will vary depending on whether it’s a short or long-haul flight, as well as the size of the team you’re working in, though typical day-to-day duties include:
- Attending a pre-flight briefing about the flight and its schedule (you’ll also be informed about things like passengers with any special requirements, for example: diabetic passengers)
- Carrying out pre-flight duties, including ensuring there are enough supplies on the plane and that emergency equipment is working properly
- Greeting and welcoming passengers on board and directing them to their seats
- Carrying out safety demonstrations
- Ensuring all hand luggage is securely stored away
- Checking all seat belts and galleys are secure before take-off
- Making sure passengers are comfortable during the flight
- Serving meals and refreshments
- Selling duty-free goods to passengers and advising them on any allowance restrictions
- Making announcements on behalf of the pilot
- Answering passengers’ questions
- Reassuring passengers in the event of an emergency, and ensuring they follow safety procedures correctly
- Giving first aid, where necessary
- Making sure passengers disembark the aircraft safely
- Checking there is no luggage, stowaways or suspicious items left on board
- Writing a flight report, noting any unusual incidents