Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

What you will learn:

  • Improve the effectiveness of your reports, proposals, emails, letters, and other communication.
  • Develop more efficient writing processes, improving project and time management.
  • Meet the needs of your readerships/audiences enabling them to achieve their own objectives.
  • Develop your presentational skills and the techniques to enhance impact and effectiveness.
  • Deploy the right techniques, tools, and skills for a wide variety of communications challenges.
  • Professionals who have greater communications responsibilities in their evolving roles or who are finding new communications challenges in their careers.
  • Individuals reporting up to senior executives or the board and want to shine.
  • Supervisors/Managers/Department Heads with new communication challenges in their careers

Course Content

Improving Business Communication

  • Barriers and pitfalls of business communication
  • Differences between written and spoken communication and their implications.
  • Managing e-mails to be noticed
  • Writing effective business letters
  • Writing professional agendas and minutes
  • Writing instructions and guidelines

What Makes an Effective Report?

  • Characteristics of an effective report
  • Understanding the readers’ needs
  • Generating ideas – Mind mapping and brain storming
  • Selecting and structuring the content – logical sequencing
  • Sources of information and research techniques
  • Great beginnings and neat endings


The Writing Process

  • Managing your time and priorities
  • Sentences, paragraphs, and readability
  • Critical reading and managing comments.
  • Proofreading, grammar and punctuation
  • Tables, diagrams, figures, and graphs
  • The executive summary

Presentation Skills

  • Characteristics of effective presentations
  • Preparing a persuasive business presentation
  • The pillars of effective presentations
  • Structuring the presentation and making a case
  • Positive body language
  • Using visuals effectively

Making a Case & Influencing Skills

  • Choosing words for maximum impact
  • Handling questions from your audience
  • Team presentations to convince critics.
  • Supporting presentations with written documentation
  • Making a persuasive business case
  • Influencing Skills and getting support