COURSE OBJECTIVES
By the end of the Competency Based Interviewing Skills Training Course, the participants of this course will be able to:
- Understand the importance of competency based interviews
- Explain the process and steps involved in Competency based interviews
- Learn the benefits and challenges of Competency based interviewing
- Identify and select appropriate competencies for each job role that is been interviewed for
- Learn the skill to effortlessly conduct the interviews
- Learn to effectively ask the right set of questions to identify the competencies of the candidate
- Successfully recruit a candidate having competency that is in alignment to the job profile
- Identify the competencies of the candidate and assess congruence
- Describe the competencies required for a particular job
- Empanel key stakeholders to assess functional and behavioural competencies for successful performance
- Segregate competencies basis the expertise of the interviewer involved in the process
- Incorporate various methods in competency-based interviews to confirm the authenticity of employee’s claim of Knowledge, Skills and Abilities
- Use competency-based interviewing skills to assess critical behaviours required for niche roles
COURSE OUTLINE:
Introduction of Competency Based Interview
- What is Competency Based Interview?
- Benefits of Competency based interviews
- Principles of the Competency Based Interview
Planning and conducting the interview
- Plan the questions to be asked to the candidate
- Select only right resumes/ profiles to save resources like time, money, efforts, etc.
- Ask questions that help to validate the information and confirms the competence
- Assess the candidate potential by asking future-oriented questions
- Note the knowledge displaying responses and past reference of proven capability
- Segregate generic and competency-based questions
- Design the aptitude rounds to identify the competence
- Put the candidate through different rounds of interviews with different interviewers
- Build and analyse the competencies around a competency framework
Assessing and Identifying Competencies
- Collaborate with line managers to assess competencies required for the job
- Connect with current and previous employees and learn the required competencies for the growth of the business
- Ask competency-based questions to the candidate to gauge the knowledge
- Anticipate and ask for an event-based competency question
Questions to determine the competencies
- Situation or event-based questions
- Example of conflict handling
- Questions basis the job profile
- Response evaluation
- Inappropriate or irrelevant questions
Basics of Interviewing
- Follow basic etiquettes around interviewing
- Listening skills
- Communications skills
- Eye contact
- Level of confidence
- The professionalism of the candidate
- Body language
- The attitude of the candidate
Competency versus General interviewing
- Competency alignment with the business needs
- Revisiting different assessment tools and using relevant ones for the benefit
- Remarks from the line managers; gathering feedback after each step and properly documenting the same
Shortlisting the Candidate
- Review and assess the Resume, assess other social media profiles like LinkedIn etc.
- Revisit the competencies
- Analyse the scorecard and feedback to check for discrepancies
- Get feedback from the line managers
Extending the offer
- Upon selection, let the candidate know about the steps forward
- In case you plan not to go ahead with a profile, keep the candidate posted- feedback helps people refine and work on the area of improvement
- Go back and collaborate with internal stakeholders to learn about what went well and what needs to be improved
- Take feedback from participants about the experience they had with us
Improvisation and reinventing the wheel
- Analyse the success and candidate fit post-hiring
- Learn what best organisations are doing differently
- Look at what can be done differently in terms of interviews to get the best results
- Collaborate with industry experts to improvise the process
FAQ’s, Roleplays, Case studies and Discussions
- Case studies on best practices
- Role plays on conducting Competency based interviews
- Group discussion to explore various methods of conducting successful Competency based interviews
- Discuss failures/ blunders to proactively prevent them in future