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Administration
Office administration courses provide comprehensive training for managing daily office operations. These programs cover organizational techniques, communication, data management, and modern office technologies. The COA (Certified Office Administrator) lays the groundwork, emphasizing core administrative tasks. In contrast, the COM (Certified Office Manager) targets those aiming for leadership roles, diving deeper into team leadership and strategic planning. Earning either certification demonstrates a high level of expertise in office administration, boosting an individual’s marketability. Together, these courses and certifications ensure that professionals are well-equipped to navigate and excel in today’s dynamic office settings.
COA – Certified Office Administrator
Course Methodology
The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Administrator (COA), participants will be able to:
- Develop organizational skills required to handle office administration.
- Develop interpersonal skills required to interact with internal and external stakeholders.
- Understand and practise business etiquette.
- Master professional telephone etiquette.
- Understand the fundamentals of accounting, event management, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks.
Target Audience
Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Course Outline
Introduction
The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.
Module 1: Business
- What is Business?
- Nature of Business
- Characteristics of Business
- Objectives of business
Module 2: Business Environment
- Internal Environment
- External Environment
Module 3: Organisational Structures
- Line Organisation
- Functional Organisation
- Line & Staff Organisation
- Committee Organisation
- Matrix Organisation
Module 4: What is Management?
- Objectives of Management
- Levels of Management
- Functions of Management
- Managerial Skills
Module 5: Office Administration
- Role of an Office Administrator
- Skill set of an Office Administrator
- Competencies of Office Administrator
Module 6: Business Communication
- What is Communication
- Process of Communication
- 7Cs of Communication
- Types of Communication
- Listening Skills
- Barriers to Communication
- Business Writing
- Elements of Business Writing
- Forms of Business Writing
- Report Writing
- Effective Meetings
Module 7: Presentation Skills
- Key Skills to be a greater presenter
- Working with PowerPoints
- Ways to improve presentation Skills
- Developing the content
Module 8: Team Building
- What makes a team
- Stages of team development
- Building relationships
- Assertive Skills
- Developing Assertive Skills
- How to negotiate a win-win?
- How to resolve a conflict?
- Team Management Skills
- Characteristics of a good team
- Benefits of a team
- Understanding your Boss
- Types of Bosses
- Understanding the boss-subordinate relationship
- Leadership Skills
- Leadership Styles
- Levels of leadership
- Characteristics of a good leader
Module 9: Business Etiquette
- Cross Cultural Etiquette
- Telephone Etiquette
- Mobile phone etiquette
- Stages of a call
- Making Calls
- Placing Call on hold
- Screening Calls
- Impatient Callers
- Taking message
- Voice mail message
- Ending a call
- Business Customer Relationship
- Dealing with customer grievance
Module 10: Time Management
- Common Time Wasters
- Identifying your energy Cycle
- Priority Matrix
- Pareto’s Principle
- Types of Procrastinators
- Dealing with Procrastination
Module 11: Personal Development
- Professional Grooming
- Self Esteem
- SWOT Analysis
- Resume Writing
- Handling interviews
- Stress Management
- What is Stress?
- Types of Stressors
- Causes of Stress
- Managing Stress
- Chair Yoga
Module 12: Office Management
- Office Automation
- Records Management
- Effective File Management
- Inventory Management
Module 13: Project Management
- What is a project
- Characteristics of a project
- Project Administrator
- Project Management Process
- Different aspects of Project Management
Module 14: Events Management
- 5Cs of Event Management
- Principles of Event Management
- Administrative Process
- Travel Management
Module 15: Basic Accounting
- Accounting for Administrators
- Petty Cash Management
- Simple Budgeting
- Components of Budget
- Invoice
- Debit and Credit Notes
Basics of Human Resource Management
- Importance of HRM
- Objectives of HRM
- Functions of HR
- Organisation of HR Department
- Roles of HR Manager
Course Methodology
The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Administrator (COA), participants will be able to:
- Develop organizational skills required to handle office administration.
- Develop interpersonal skills required to interact with internal and external stakeholders.
- Understand and practise business etiquette.
- Master professional telephone etiquette.
- Understand the fundamentals of accounting, event management, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks.
Target Audience
Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Course Outline
Introduction
The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.
Module 1: Business
- What is Business?
- Nature of Business
- Characteristics of Business
- Objectives of business
Module 2: Business Environment
- Internal Environment
- External Environment
Module 3: Organisational Structures
- Line Organisation
- Functional Organisation
- Line & Staff Organisation
- Committee Organisation
- Matrix Organisation
Module 4: What is Management?
- Objectives of Management
- Levels of Management
- Functions of Management
- Managerial Skills
Module 5: Office Administration
- Role of an Office Administrator
- Skill set of an Office Administrator
- Competencies of Office Administrator
Module 6: Business Communication
- What is Communication
- Process of Communication
- 7Cs of Communication
- Types of Communication
- Listening Skills
- Barriers to Communication
- Business Writing
- Elements of Business Writing
- Forms of Business Writing
- Report Writing
- Effective Meetings
Module 7: Presentation Skills
- Key Skills to be a greater presenter
- Working with PowerPoints
- Ways to improve presentation Skills
- Developing the content
Module 8: Team Building
- What makes a team
- Stages of team development
- Building relationships
- Assertive Skills
- Developing Assertive Skills
- How to negotiate a win-win?
- How to resolve a conflict?
- Team Management Skills
- Characteristics of a good team
- Benefits of a team
- Understanding your Boss
- Types of Bosses
- Understanding the boss-subordinate relationship
- Leadership Skills
- Leadership Styles
- Levels of leadership
- Characteristics of a good leader
Module 9: Business Etiquette
- Cross Cultural Etiquette
- Telephone Etiquette
- Mobile phone etiquette
- Stages of a call
- Making Calls
- Placing Call on hold
- Screening Calls
- Impatient Callers
- Taking message
- Voice mail message
- Ending a call
- Business Customer Relationship
- Dealing with customer grievance
Module 10: Time Management
- Common Time Wasters
- Identifying your energy Cycle
- Priority Matrix
- Pareto’s Principle
- Types of Procrastinators
- Dealing with Procrastination
Module 11: Personal Development
- Professional Grooming
- Self Esteem
- SWOT Analysis
- Resume Writing
- Handling interviews
- Stress Management
- What is Stress?
- Types of Stressors
- Causes of Stress
- Managing Stress
- Chair Yoga
Module 12: Office Management
- Office Automation
- Records Management
- Effective File Management
- Inventory Management
Module 13: Project Management
- What is a project
- Characteristics of a project
- Project Administrator
- Project Management Process
- Different aspects of Project Management
Module 14: Events Management
- 5Cs of Event Management
- Principles of Event Management
- Administrative Process
- Travel Management
Module 15: Basic Accounting
- Accounting for Administrators
- Petty Cash Management
- Simple Budgeting
- Components of Budget
- Invoice
- Debit and Credit Notes
Basics of Human Resource Management
- Importance of HRM
- Objectives of HRM
- Functions of HR
- Organisation of HR Department
- Roles of HR Manager