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Administration
COM – Certified Office Manager
- Overview
- Course Outline
Course Methodology
The Certified Office Manager (COM) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Manager (COM), participants will be able to:
- Develop and chisel advanced organizational skills
- Develop soft skills required for effective interpersonal interactions
- Understand the fundamentals of business etiquette
- Master professional telephone etiquette
- Understand the fundamentals of accounting, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks
- Offer better service and add value to
Target Audience
Certified Office Manager (COM) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, secretaries, and admin managers.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Introduction
The Certified Office Manager (COM) is an advanced training program that prepares professionals for the highly visible and demanding role of office management.
Module 1: The Role of the Office Manager
- Fundamentals of team management
- Advancing your verbal communication skills
- Understanding and using body language in daily life
- Building excellent relationships with colleagues
- Working with senior management
- Win-Win negotiations with suppliers (internal and external) – Principles, planning, tactics
- Presenting your ideas and influencing others: how to deliver your thoughts with impact
Module 2: Protocol and Business Etiquette
- Principles of business etiquette
- Dealing with different personality types at work
- Dealing with different cultures
- Coping with office politics and gossip
Module 3: Dealing with Visitors and Improving Customer Service
- Dealing with visitors and improving
- customer service
- Meeting and greeting guests of different seniority levels
- Servicing internal and external customers
- Phone communication – phone etiquette
- Being an effective gatekeeper
Module 4: Boosting Productivity
- Effectiveness versus efficiency
- How to find & eliminate inefficiencies in your office
- Step-by-step guide – Simplification of work processes
- Best practices to be more productive
Module 5: Advanced Organizational Skills
- Event planning
- Travel arrangements
- Tradeshows
- Appointment booking and arranging interviews
- Sourcing office supplies
- Household tasks
- Shopping
Module 6: Confidentiality Guidelines
- Your confidentiality duty
- Keeping data secure
- Key points you should be aware of
- What to do in sticky situations
Module 7: Going the Extra Mile
- Social media management
- Carrying out background research and presenting your findings
- Creating your mission and goals, and motivating yourself to put in extra effort
- Overview
Course Methodology
The Certified Office Manager (COM) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Manager (COM), participants will be able to:
- Develop and chisel advanced organizational skills
- Develop soft skills required for effective interpersonal interactions
- Understand the fundamentals of business etiquette
- Master professional telephone etiquette
- Understand the fundamentals of accounting, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks
- Offer better service and add value to
Target Audience
Certified Office Manager (COM) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, secretaries, and admin managers.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
- Course Outline
Introduction
The Certified Office Manager (COM) is an advanced training program that prepares professionals for the highly visible and demanding role of office management.
Module 1: The Role of the Office Manager
- Fundamentals of team management
- Advancing your verbal communication skills
- Understanding and using body language in daily life
- Building excellent relationships with colleagues
- Working with senior management
- Win-Win negotiations with suppliers (internal and external) – Principles, planning, tactics
- Presenting your ideas and influencing others: how to deliver your thoughts with impact
Module 2: Protocol and Business Etiquette
- Principles of business etiquette
- Dealing with different personality types at work
- Dealing with different cultures
- Coping with office politics and gossip
Module 3: Dealing with Visitors and Improving Customer Service
- Dealing with visitors and improving
- customer service
- Meeting and greeting guests of different seniority levels
- Servicing internal and external customers
- Phone communication – phone etiquette
- Being an effective gatekeeper
Module 4: Boosting Productivity
- Effectiveness versus efficiency
- How to find & eliminate inefficiencies in your office
- Step-by-step guide – Simplification of work processes
- Best practices to be more productive
Module 5: Advanced Organizational Skills
- Event planning
- Travel arrangements
- Tradeshows
- Appointment booking and arranging interviews
- Sourcing office supplies
- Household tasks
- Shopping
Module 6: Confidentiality Guidelines
- Your confidentiality duty
- Keeping data secure
- Key points you should be aware of
- What to do in sticky situations
Module 7: Going the Extra Mile
- Social media management
- Carrying out background research and presenting your findings
- Creating your mission and goals, and motivating yourself to put in extra effort