Course Objective:
- An understanding of Globalization
- How to improve your Cultural Intelligence (CI)
- The latest knowledge about the seven major dimensions of culture
- Ways to improve your cross-cultural communication
- Best-practice in expatriate management
- Cross-Cultural Negotiation
Course Outline:
The Course Content
Understanding Culture & Globalisation
- Where culture comes from and why it matters
- Understanding Globalisation
- Your own cultural map
- The seven levels of culture (National, Workplace, Gender, Age, Regional, Religious, Occupation)
- The Hofstede five cultural value dimensions
Communicating Across Cultures
- Why communication differences and barriers occur
- How to remove barriers to communication
- Stereotypes and stereotyping explored
- Non-verbal communication (body-language) and culture
- Workplace culture and the impact on organisational communicatio
Cross-Cultural Negotiation
- The basics of negotiation
- Cultural differences in negotiation
- Overestimating and underestimating cultural differences in negotiation
- Negotiation traps to avoid
- Developing your cross-cultural negotiation skills
Managing Expatriate Workers and Inclusion
- International assignments and global career development
- Why international assignments fail
- Culture shock and global working
- The business case for diversity and inclusion
- Establishing a Nationalisation Programme
Developing a Global Mindset
- Innovation and culture
- Developing a global mindset
- How to improve your CI
- Managing in multi-national organisations
- Personal Action Planning