This Course is designed to increase the skills of Support personnel across a range of disciplines. The Course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.These skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace.

Course Benefits

Upon successful completion of this course, participants should be able to:

  • Understand the importance of effective administration skills within an organization
  • Identify the roles of an Office Manger
  • Manage time efficiently and be able to think proactively
  • Describe the essentials of an effective office system;
  • Perform basic Human resources Functions
  • Understand the basic management functions of Planning, Organizing and controlling
  • Introduction into the basic office administration functions

Who Should Attend

  • Junior Managers/Supervisors
  • Records management officers
  • Executive secretaries
  • Administrative Assistants
  • Administration Officers

Course Outline

  • The role of a manager
  • Organizing the Organization
  • How recruitment & selection affect office management
  • Writing job description
  • Conducting a job interview
  • Office/Workplace ethics
  • Office administration
  • The office layout
  • The paper flow challenge
  • Planning, organizing and controlling
  • Introduction to Time management
  • Prevent overuse of technology
  • The top office time wasters
  • Organizational faults