Course OBJECTIVES
At the end of this training course, you will learn to:
- Build a Balanced Scorecard from scratch, based on your organization’s strategy
- Overcome obstacles to implementing a Balanced Scorecard in practice
- Translate strategy into tangible results to be measured and monitored
- Align people and resources to focus on achieving the strategy
- Adjust and enhance strategy in line with a changing environment
COURSE OUTLINE
Introduction to the Balanced Scorecard
- Introduction to the Balanced Scorecard
- Benefits of the Balanced Scorecard
- Beginning with a Vision
- The Financial, Customer, Process Perspectives in Detail
- Strategy Maps and Strategic Themes
- Lag and Lead Measures / KPIs
- Constructing a Strategy Map
Understanding Strategy
- The Balanced Scorecard Development Process
- Understanding Organizational Strategy
- Exploring the Strategies of Participants’ Own Organizations
- Creating a Strategy-centric Organisation
- Engaging the Leadership Team
Building Strategy Maps
- The Learning & Growth Perspective in Detail
- Creating a Climate for Action
- Creating Strategy Maps for Participants Own Organisations
- Strategic Measures / KPIs
- Linking Strategy and Business Planning
Building a Complete Balanced Scorecard
- Strategic Targets
- Mapping Strategic Initiatives
- Monitoring and reviewing the Balanced Scorecard using the latest web-based technology
- Completing the Balanced Scorecard for Participants’ Own Organizations
- Planning for Implementation
- Cascading the Balanced Scorecard Across an Organization
Pulling It All Together
- Reviewing and Enhancing Participants’ Balanced Scorecards
- Identify Potential Pitfalls and Barriers to Implementation
- Gaining Buy-in and Ownership for the Balanced Scorecard
- Top Tips for Successful Creation and Implementation of a Balanced Scorecard
- Making a Personal Plan of Action based on the Training Seminar