Giving employees or team members’ feedback is an essential skill for every manager or team leader. If you do this well, your team members will perform well. Their success is your success. That is the purpose of this course.
Feedback should be a primary learning activity, welcomed as an opportunity for growth by the recipient. Unfortunately, very often feedback is viewed as punishment, a source of anxiety that inhibits one’s ability to learn. The purpose of this course is to help you develop the skill of giving feedback in a way that reduces anxiety and maximizes the opportunity for learning and continuous improvement on the part of the individual.
This course is intended to be very concise and direct, focused solely on this important skill of both giving and receiving feedback
Learning Outcomes
At the end of the course:
- You will be able to use a structured model for giving feedback in a positive and helpful way.
- You will assure behavior change by developing action plans and accountability.
- You will learn the essential attitudes or mindset that leads to effective feedback.
- You will avoid mistakes that may result in extreme anxiety on the part of both the giver and receiver of feedback.
- You will also practice a model for receiving feedback in a manner that will maximize the value of feedback received.
Who should attend
- Professionals at all levels can benefit from this course
- Line managers and senior officers
- HR professionals and managers
- Communication specialists
- Relationship managers
- CEOs and executive managers
- Team leaders
- Every person who is intended to give and / or receive feedback to and from other team members
Course Outline
Introduction
- Course purpose and objectives
- Why it matters – when we fail to straight talk
- When and Why We Fail to Give Feedback
Characteristics and values of great managers
- Characteristics of great managers
- Values that enable feedback
- How have the values worked for you?
- A few laws of feedback
- How things can go wrong
- Creating the right mindset
Guidelines for giving feedback
- The Continuum of Engagement
- Guidelines for Giving Feedback
- A Model for Effective Feedback
- Practice Giving Feedback
- Setting Goals and Action Planning
- Continuous Improvement and Fact-Based Feedback
Receiving feedback
- Guidelines for Receiving Feedback
- Practice Receiving Feedback
- Summary