This Advanced Facilities Management training programme is designed to provide delegates with a comprehensive overview of key concepts as well as ideas. Ideas regarding facility management within the engineering, production, facilities, and also maintenance sectors.
Course Objectives
After participating in the Facility Management training, delegates will be able to:
- Develop an understanding of the role of the facilities manager
- Understand the requirements of facility management within the organization
- Identify skills as well as competencies required by a facilities manager
- Develop effective maintenance management systems
- Appreciate and also apply risk management techniques
- Incorporate key statistical methodology within maintenance planning
Course Outline
Role of the facilities management team within the organization
- Overview of FM
- Understanding the importance of FM
- Expectations of FM
- Facilities Needs Assessment
- Defining Hard and also Soft services
- Core Competencies of an FM professional
Key elements of facilities management - Understanding organizational goals as well as objectives
- Understanding Support Services
- Managing People as well as Resources
- Managing Premises
- Managing Contractors on a daily basis
- Managing the Working Environment
Management as well as control - Managing Internal Customer Service as well as Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
Role & contribution of the maintenance function within the organization - Overview of the maintenance function
- Key principles within maintenance management
- The impact of “uptime” on the organization
- The impacts of “downtime” on the organization
Service Delivery and Performance Management - Continuity of service
- End User Requirements
- Managing service providers
- Managing performance
- SLA’s / KPI’s
- Dealing with poor performance
Outsourcing facility management - Outsourcing decision
- FM as well as procurement
- The outsourcing process
- Developing the contract
- Specify the service
Advanced concepts in facility management - Building Information Modelling (BIM)
- Soft Landing Framework
- Microgrids and smart electricity – the internet of energy
- Blockchains
- The language of smart – the internet of things
- ISO 41001:2018 – Facilities Management Systems
- FREE ADDITIONAL BONUS 1: Insight into the future as well as opportunities for facility management to leverage from technology. It will also include brief overviews with facility management examples related to Artificial Intelligence, Blockchain, IoT, RPA (Robotic Process Automation), as well as LAP (Lean Agile Procurement). Over 25 emerging technologies are covered by the facilitator and researched from a procurement perspective. Also, PDF copies will be provided free of cost.